ONLINE SHOP REGULATIONS
§ 1. General Provisions
These regulations, hereinafter referred to as the "Regulations", defines the rules for the use of the online store located at URL http.www.trialshop.pl, hereinafter referred to as "Store".
The shop is run by Trialshop Aleksander Zoltowski, Wargowo 1, 64-605 Wargowo, Poland, NIP6060069317, REGON 36774649 hereinafter referred to as "Administrator".
Any person before using the Store must be familiar with its terms and conditions.
Make purchases in the store requires the customer to have an active and efficient e-mail account.
§ 2. Types and scope of activities of the Shop
1. Through Store sale is conducted at a distance via the Internet range from the scope of bicycle parts and accessories used in the bike trial.
Offered items are brand new.
Customer by filling out the purchase form and the check box at the appropriate statement consent to the collection and processing of personal data in accordance with the Law on Personal Data Protection 29.08.1997. (Dz. U. of 2002. No. 101, item. 926 d.) by the Administrator in order necessary to implement the provisions of these Regulations and the services provided on the basis of its services.
Data Administrator to process personal data entrusted to Aleksander Zoltowski. contact: info [at] trialshop.pl.
Are only collected personal information voluntarily provided by you. The data are processed in the order necessary to implement the provisions of these Regulations, and in particular to:
a) the conclusion of the contract of sale of goods ordered,
b) the delivery of the goods to the Customer, for which you have placed an order,
c) issue a document confirming the sale of goods,
d) transactions are recorded in the computerized accounting system for the period required Store laws and storage of personal data in the computerized accounting system to ensure that the history of commercial transactions conducted by the store,
e) store your personal data in the customer base.
For additional consent of the client, the collected personal data may also be used for marketing and promotional purposes, including, in particular, in order to present an offer to the Customer store marketing, and other information related to the Store.
If you subscribe to the newsletter and to agree to receive it in the process of registration or submission of order (consent to receive commercial information via e-mail), it is only necessary to enter in the e-mail address, which will be sent commercial information from the Administrator. With the transfer of such information the Customer may cancel at any time by logging into your account at the store or canceling your subscription by clicking the link in the footer of each newsletter.
The data given in the course of ordering are also processed by the following entities within the specified range: name, address, phone number, e-mail address as the delivery address indicated are transferred to transport companies in the form of labels / bill of lading who is also the order of delivery. Depending on the nature of the consignment shall be submitted:
a) Courier DPD
b) Mail Poland
The customer at all times have the right to access their personal data and the right to correct them and demand their removal;
Administrator informs that customer is not obliged to provide their personal data, but the refusal to provide the proper execution to prevent customer services specified in the Rules and benefits resulting from the agreement concluded between the Shop and the Customer.
The collected data are subject to careful protection in accordance with applicable regulations. Administrator makes every effort to ensure that the stored adequate degree of safety.
In the store are used cookie files. When you visit the Customer Service Shop, Shop system sends to the client computer at least one file Cookies, in order to uniquely identifies your browser. Store server automatically records information sent by the client browser when you visit a website. These server logs may include information such as your web request, IP address, browser type and language, the date and time of your request. This information helps improve the quality of our service by storing identification and tracking of customer preferences and trends, such as the ways in which our site is searched. The customer may prohibit receiving cookies, which remain anonymous, but not allowing the registration of cookies, shop will not be able to identify the client or his preferences. Detailed information on Cookies are contained in the Policy Cookies Cookies tab available.
Shop informs customers that the services offered through the Store are provided via the public Internet. Therefore, customers shop draws attention to the fact that using the services of the Store may be associated with risks related to third party interference in the transmission of data sent over the Internet between the Shop and the Customer.
Information on the principles and methods of fixation, preservation and access by the store the other side of the concluded:
a) Consolidation, protection and access to the concluded contract is done by sending the appropriate e-mail after the conclusion of the Sales Agreement.
b) consolidation, security, and allow the concluded Purchase Agreement shall be effected by sending Customer to the specified e-mail the concluded contract, or contracts to inform the Client specification and proof of purchase.
c) The contents of the concluded agreement is further perpetuated and protected in the ICT system Provider and made available to any customer demand.
§ 4. Principles of Purchasing
The information provided on the websites of the Store, including information on the displayed products, and in particular their descriptions, technical and performance characteristics and price, are an invitation to contract, within the meaning of Art. 71 of the Civil Code.
Shop, before making a purchase confirmation, provide Customer with the following information:
accurate description of the product and its features;
the total price of the ordered products, including taxes, as well as a fee for transportation, delivery or postal services, and summarizing the total amount of the contract with the selected delivery option
on how and when to pay
on the method and date of performance by the trader.
Making a purchase of the Product does not require / requires registration in the Shop
Placing an order is carried out using a form available at the store at the link / available when you press the button - "Order of the obligation to pay" under / next to the description of the product, or in the summary list / shopping cart, in which the customer provides the following information:
a) the name or company name
b) E-mail address
c) Telephone number
d) Social Security or Tax ID No.
e) Address for shipping
The customer places an order after hearing the information set out in the Terms and Conditions of the shop and the information indicated in the paragraph. 2, which will appear in electronic form in the final stage of completing the electronic form prior express consent to be bound by the agreement by clicking the "Order of the obligation to pay". After reading the collected information specific to that contract, Customer expresses agreement to be bound by pressing the "Order of the obligation to pay"
All prices quoted on the Online Store in Polish zloty and include VAT. Price displayed in the summary cart for ordering delivery costs are included in accordance with the option chosen by the customer.
Shop is committed to deliver goods without defects.
Order shall be deemed accepted for implementation by the store after confirmation of the order placed by the Client.
a) confirmation of order is sent automatically after placing the order by the Customer;
b) Store may suspend the acceptance of the order in a situation to take doubts about the veracity or reliability of the data specified by the customer in the registration form. In this case, the store immediately contact the customer in order to clarify these doubts.
c) In case of unavailability of products covered by the contract the customer is notified immediately. The customer decides whether the contract is to be executed partially or completely canceled.
Customer and are bound Shop Product price in force at the time of the order on him.
In Store accepted methods of payment are as follows:
a) cash on delivery doręczanej on delivery by the postal operator or courier,
b) simple transfer,
The deadline for payment execution is 7 days from the date of order confirmation by the shop.
Agreement shall be considered concluded upon confirmation of the order if you choose cash on delivery or upon completion of payment by the customer, after receiving the confirmation of the order.
The ordered goods are available in stock are shipped within 2 days:
a) from the entry of the amount payable for the product if you choose payment in advance,
b) the confirmation of an order for payment on delivery selection
Shipments are sent via courier DPD or the Polish Post. Shipping costs are defined in the Shipping tab. The cost of international shipments is determined individually with the customer - depending on the destination of delivery.
If you order several pieces of merchandise goods as a rule, is packaged in bulk in one shipment unless, by selecting the method of delivery customer indicates otherwise mark the packaging and delivery options separately for each product.
About sending goods customer will be notified by email. When choosing the courier service, you will receive a tracking number by e-mail.
If the goods are to be sent by the Customer store a consumer, the risk of accidental loss or damage to goods (goods) passes to the Customer at the time of its delivery to the Client. For the delivery of goods (goods) shall be deemed to its delegation by a carrier store, where store does not have an impact on the choice of the carrier by the buyer.
Shop with the product sends information form (Letter of withdrawal) and the form of withdrawal - forms are in Appendix 1 and 2 to these Regulations.
Along with the product is sent a receipt confirming your purchase. On request VAT invoice is issued. The customer is obliged to provide full information necessary for the proper VAT invoice:
a) Name / company
b) Address of residence / registered office,
c) VAT number (for companies), social security number (individuals)
d) Contract number,
e) Address for correspondence
Each registrant and / or making the order, the Customer agrees to receive the specified e-mail address their information related to the course of the transaction, notifications of changes to these Terms and Conditions.
Other information about the operation of the Service, as well as with information about new commercial products or services of the Service, the Website promotions and Administrator partners to promote products will be sent only to those customers who have given their consent.
§ 5. Complaints
In terms of customer complaints which a consumer can perform the powers conferred by the provisions of the Civil Code Act of 23 April 1964. (Dz. U. No. 16, pos. 93, as amended.), And the Act of 30 May 2014. About consumer rights (Dz. U. 2014 pos. 827 of 24 June 2014.).
The shop is liable to the Client under the warranty, if the item is sold (merchandise) is a natural or legal disadvantage. Physical defect lies in the incompatibility of goods sold (goods) with the agreement. In particular thing sold (merchandise) is incompatible with the contract if:
a) does not have the properties that this kind of thing should be to the purpose indicated in the contract or arising from circumstances or destination;
b) does not have jurisdiction, the existence of which the Client Shop assured that by presenting a sample or model;
c) is not suitable for the purpose for which the customer has informed Shop at the conclusion of the contract, and the store did not raise any objections as to such of its destination;
d) the Customer has been released in incomplete state.
Complaints concerning the ordered goods can be submitted by email to info [monkey] trialshop.pl or registered mail to the address: ul. Labial 1, 64-605 Wargowo. To facilitate the submission of a complaint, the URL was posted http://www.trialshop.pl/pl/content/40-zwroty sample complaint form. Use of this form is optional.
Bringing a complaint, please provide the following information: name of the customer, address, allowing the identification of sales (eg. Login, order number, date of transaction), the subject and the reason for complaint, contact information.
In determining how to implement the obligations in terms of the Shop on the written request of a natural or legal defects of things, you being a consumer has the right to make a statement to reduce prices or to withdraw from the contract, unless the store immediately and without undue inconvenience to the customer to replace the defective thing free from defects or defect remove. This limitation does not apply if the item has already been replaced or repaired by the dealer (store) or shop did not satisfy the obligation to exchange things for free from defects or defect removal.
If the customer is a consumer, you may instead proposed by the store to remove defects require replacement goods free of defects to or instead of replacing things require removal of defects, unless they bring things into conformity with the contract in a manner chosen by the customer is impossible or would require excessive costs in comparison with the method proposed by the store. When evaluating these costs, take into account the value of the goods free of defects, the nature and importance of the defects, and also takes into account the inconvenience to which subject the other way to satisfy the customer.
Reduced price should be in the same proportion to the price resulting from the agreement, in which the value of things from the drawback is the value of things without drawbacks.
Customer may not cancel the contract if the defect is irrelevant.
Complaints submitted by the Customer shall be considered within 14 days from the date of their notification. No statement in this period is considered to be recognition of the claims made by the Client.
The customer will be notified of the outcome of the submitted complaint the same way that the complaint was sent, unless the customer reservation in another form of contact. Resolution of the complaint will be sent electronically in addition to the specified by the customer e-mail address.
In the case of a positive outcome of the complaint sent to the Client Shop Goods free from defects or removed within a reasonable time disadvantage. If the repair or replacement of the product with a new one is not possible for the reasons given in paragraph. 5 and 6, according to the shop of the customer requests an alternative - reduce the price or refund the equivalent price of the product plus shipping and handling.
§ 6. Withdrawal
1. In accordance with the Act of 30 May 2014. consumer rights (Dz. U. 2014 pos. 827) Client being a consumer has the right to withdraw from concluded a written agreement without giving any reason, within fourteen days from the date of delivery of goods, ie. from the point at which you entered into possession, or a third party other than the carrier indicated by the Customer has entered into possession. To comply with fourteen of the period referred to in paragraph. 1, it is sufficient to send the notice of withdrawal before its expiry. Declaration may be made on the form, which has been placed at the following URL www.trialshop.pl/content/40-zwroty and will be included in the shop in the paper version of the product for shipment. Use of this form is optional.
In accordance with Art. 38 of the Law on consumer rights, the right of withdrawal from a distance, in accordance with the Act, the consumer is not entitled to be the case:
a) the provision of services, if the entrepreneur has done full service for the explicit consent of the consumer, who has been informed before the provision that under the provision of the trader loses the right of withdrawal;
b) in which the price or remuneration depends on fluctuations in the financial market, the trader does not control, and which may occur before the deadline to withdraw from the agreement;
c) the object of which is to provide for non-prefabricated, manufactured according to the specifications of the consumer or his maid meet individual needs;
d) the object of which is to provide for dispersible perishable or having a short shelf life;
e) in which the subject of the provision is the thing comes in a sealed package, which, after opening the package can not be returned due to health or hygiene reasons, if the packaging has been opened after delivery;
f) in which the subject of the benefits are things that after delivery, due to their nature, are inextricably linked to other things;
g) the object of which is the provision of alcoholic beverages, the price of which has been agreed with the conclusion of the contract of sale and the supply of which can only take place after 30 days and whose value depends on fluctuations in the market, the trader does not control;
h) in which the consumer has specifically demanded that the entrepreneur came to him to make urgent repairs or maintenance; if the trader provides additional services other than those which comply with the consumer demanded or provides goods other than replacement parts necessary for repair or maintenance, the right of withdrawal granted to the consumer for additional services or goods;
i) in which the benefits are subject to a sound recording or visual or computer programs delivered in a sealed package if the packaging has been opened after delivery; about delivering newspapers, periodicals or magazines, with the exception of subscription contracts;
j) contained in a public auction;
k) for the provision of accommodation other than for residential purposes, the carriage of goods, rental cars, catering, services related to leisure, entertainment events, sports or cultural, if the agreement marked a day or period of performance;
l) for the supply of digital content, which are not stored on a tangible medium if the performance has begun for the explicit consent of the consumer before the deadline to withdraw from the contract and after informing him of the loss of the entrepreneur right of withdrawal.
In case of withdrawal from the contract customer is obliged to return the goods to the address: Wargowo 1, 64-605 Wargowo or give it to a person authorized by the store to receive immediately, but not later than 14 days from the date on which, he departed id contract unless shop suggested that he receives the benefit. Returned goods must be packed in such a way that damage in transit.
For use by the Client of the powers referred to in paragraph. 1, the direct cost of returning the goods covered by the customer.
In case of termination of this Agreement shall be returned to the Customer all payments received from him, including covering the costs of the provision of goods (excluding additional costs resulting from the Customer of delivery other than the least expensive normal delivery offered for the supply of goods available in the store), immediately and in any event no later than 14 days from the date on which the shop was informed of the decision on the execution of the Client's right to withdraw from the Store.
The shop reimbursement of payments using the same method of payment, which used the customer, unless the customer has expressly agreed to in a different way of return, which does not bind him to any costs.
Shop may withhold the reimbursement until receipt of the returned Goods (thing) or you have supplied evidence that product references in connection with the withdrawal, depending on which event occurs first.
If the customer who is a consumer chose a delivery of goods (goods) other than the cheapest normal delivery offered by the trader (for the primary method of delivery to the customer) the trader is not obliged to reimburse the Client incurred by the additional costs.
§ 7. Final and a description of the benefit of the non-judicial means of dealing with complaints and redress
1. The provisions of these Regulations are not intended to exclude or restrict any rights of a Consumer Customer who is also conferred on him by mandatory provisions of law. In the case of non-compliance of the provisions of these Regulations to the above provisions, priority is given to those provisions.
2. In matters not regulated by the provisions of Polish law, in particular the Act of 30 May 2014. Consumer Rights (Dz. U. 2014 pos. 827 of 24 June 2014.) And the Act of 23 April 1964. - Civil Code (OJ 1964 No. 16 pos. 93, as amended.).
3. Information on the possibility of the customer who is a consumer of non-judicial means of dealing with complaints and redress and the rules for access to these procedures are available in the premises and on the websites of the district (municipal) consumer advocates, social organizations to which statutory tasks include consumer protection , Provincial Inspectorates of the Trade Inspection and the following Internet addresses Office of Competition and Consumer Protection:
The customer who is a consumer has, among others, following the benefit of non-judicial means of dealing with complaints and redress:
Standing arbitration consumer court for Trade Inspection operating at the opportunity to request for arbitration resulting from the Sale Agreement concluded;
Commercial Inspection provincial inspector the opportunity to request to initiate mediation proceedings on the arbitration until the dispute between the customer and the shop;
district (municipal) consumer advocate społecznea or organization to which statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice provided by the Consumer Federation toll-free consumer hotline number 800 007 707, and by the Association of Polish Consumers email at email@example.com
A. INFORMATION RELATING TO THE USE OF THE RIGHT OF WITHDRAWAL
- NOTICE ABOUT CANCELLATION OF CONTRACT
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The deadline to withdraw from the contract will expire after 14 days from the date of
a. in which you acquire possessions or a third party other than the carrier and indicated by you came into possession .;
b. in which you acquire possession of the last of the things or a third party other than the carrier and indicated by you came into possession of the last of the things .;
c. in which you acquire possession of the last lot or piece or a third party other than the carrier and indicated by you came into possession of the last lot or piece .;
To exercise the right of withdrawal, you must inform the person responsible for the operation of withdrawal: Trialshop Aleksander Zoltowski, address Wargowo 1, 64-605 Wargowo, emai address: info [monkey] trialshop.pl, tel. 692 493 863 of its decision to withdraw from this contract by an unequivocal statement.
(Please note that the statement may be sent, for example, by mail, or e-mail).
You may use the model withdrawal form, but it is not mandatory.
You can also fill in and submit the form to withdraw from the contract or any other unequivocal statement electronically on our website at www.trialshop.pl/pl/contact-us If you use this option, we will communicate to you an acknowledgment of receipt of notice of withdrawal from agreement.
To keep the term of withdrawal, it is enough to send you information on exercising the right of withdrawal from the contract before the deadline to withdraw from the contract.
Effects of withdrawal
In case of termination of this Agreement shall reimburse to you all payments received from you, including the cost of delivery of the goods (with the exception of the additional costs resulting from the choice of a type of delivery other than the least expensive normal delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed about your decision to exercise the right to withdraw from this contract. Reimbursement payments will be done using the same payment method that you used for the original transaction, unless expressly agreed otherwise; in any case, you will not incur any fees in connection with this phrase.
We may withhold reimbursement until receipt of the items.
Please send or give us the benefit immediately and in any event not later than 14 days from the date on which you communicate to withdraw from this agreement. The deadline is met if you send back the item before the deadline of 14 days.
You will have to bear the direct cost of returning the goods. The cost is estimated to be a maximum of approximately 120PLN for purchases abroad and PLN 30 for domestic purchases.
You are responsible only for the diminished value of the goods as a result of using it in a different way than was necessary to establish the nature, characteristics and functioning of things.