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If you are in the EU, you will receive your order within 3-6 working days of making payment. This applies to courier services which are usually around 16EUR and sometimes free depending on your order total. 

Jump to:

  • Introduction
  • Do I pay any import duties or tax?
  • How much will I pay for shipping?
  • How long do I have to wait for my parts to arrive?


Introduction

We ship most of our orders using major courier companies such as DPD, GLS, UPS or DHL.

For orders within the EU, we rely mostly on DPD and will sometimes ship using UPS or GLS if we have good experiences with this carrier to your location.

Orders outside the EU are handled mostly by DHL and UPS.

If your order consists of small parts such as cranks, pedals, brake accessories, you will also be able to select Air Mail. Air Mail is available to EU and non-EU customers.


Do I pay any import duties or tax?

Customers based in the European Union do not pay any duties or tax. The order will be delivered to you exactly like it would if you were ordering locally - the shipping just takes 1-3 days longer!

Customers based outside the European Union will have their order undergo customs clearance upon arrival and will need to pay import duties and VAT on their order. A frequent question is whether we can declare a lower value on your order. The answer sadly is no, however you do get to puchase parts on our site VAT-free. If you are outside the EU, our website should detect this and display prices without VAT.

 


How much is shipping for my order?

The prices below are for preview purposes only. The cart will calculate the price based on the current exchange rates. Cart shipping fees can differ from the ones below usually by no more than 3% either way.

Air Mail only applies to small items. If your cart consists of these, this shipping option will be available. Air Mail to the EU costs €5.50 - €10.30 for small packets up to 1kg. Orders above 1kg are usually cheaper to ship by DPD. 

DPD has a fixed rate regardless of whether you are ordering a spoke or a complete bike (though bikes due to their price always ship for free).

CountryDPD European Union
Germany€12.40
Austria€17.80
Italy€23.60
Spain€32.40
Netherlands€19.75
Belgium€18.50
Denmark€18.50
Finland€29.80
Slovenia€27.30
Czech Republic€14.50
Lithuania€17.20
Latvia€19.50
Estonia€20.50
Slovakia€14.50
United Kingdom€20.60 / £15.50
Ireland€34.15
N. Ireland€21.20
Portugal€35.60
Sweden€26.10
Bulgaria€34.10
Greece€42.50
Romania€35.00

 

 


Decription of shipping options available at our store for EU customers

Unless you are ordering something small, are from the Czech Republic or Slovakia, the best shipping choice for you will either be GLS International or DPD International, depending on which is cheaper. These carriers are recommended for anything larger than cranks or other small accessories with a low value. Below you will find a description of all shipping options available to the EU. Depending on your order, some of these shipping options may not display in your carrier list.

Air mail - small packet
Standard service available for small packets up to 2kg and to all countries. Limited tracking available. Delivery time within Europe ranges between 4 and 7 working days. 

Price: from 6EUR (Europe, 350g)

 

Air mail - parcel
Standard service available for larger parcels and to all countries. Limited tracking available. Delivery time within Europe ranges between 4 and 7 working days 

Price: from 14EUR (Czech Republic, 5kg)

 

EMS Express
International Express service available to all countries, sometimes the only service that will deliver to your country. Full online tracking available. Delivery time within Europe ranges between 2 and 4 working days. 

Price: from 49EUR (Israel, 5kg)

 

DPD International
Our preferred choice of shipping for all items which will not fit into a jiffy bag. Full online tracking available, insurance included in price. Delivery time is 3-6 working days within Europe. The closer you are to Poland, the quicker. 

Price: from 15EUR (Germany, 40kg volumetric) to 40EUR (Greece, 40kg volumetric)

 

GLS International
Cost-effective courier service for small items, will be cheaper than DPD in some cases.  Full online tracking available, insurance included in price. Delivery time is 3-6 working days within Europe. The closer you are to Poland, the quicker.

Price: from 11EUR (Germany, 5kg volumetric) to 125EUR (Finalnd, 50kg volumetric)

 

 

Decription of shipping options available at our store for non-EU customers

If you are located outside the EU, there are a few things to know first:

  • All your purchases are VAT free and the price for products on the website does not include this tax. 
  • It is recommended that you chose DHL for VAT free purchases as customs clearance will be much easier - essentially, they do all the paperwork for you.
  • We cannot declare a low value for the parcel if you want to purchase without VAT. The parcel value will always be exactly how much you pay us.
  • Calculating shipping costs is more complicated so these will usually be updated after you place your order. These can go both ways - they will either be cheaper, or more expensive. There should be no more than a 15% difference in the price quoted, except for DHL Express.
  • You will of course be given the chance to cancel your order should the updated shipping costs be too high.

 

 

Air mail - small packet
Standard service available for small packets up to 2kg and to all countries. Limited tracking available. Delivery time should not exceed 12 working days + customs.

Price: from 6EUR (N. America, Asia, Africa, Oceania, 350g) to 50EUR (Oceania, 2kg)

 

Air mail - parcel service
Standard parcel service available for parcels up to 14kg and to all countries. Bikes other than 20" excluded, please contact us about this. Limited tracking available. Delivery time should not exceed 12 working days + customs.

Price: from ~30EUR (N. America, Africa, Asia, Oceania, 1kg) to 200EUR (Oceania, 14kg)

 

 

EMS Express
International Express service available to all countries, sometimes the only service that will deliver to your country. Full online tracking available. Delivery time should not exceed 7 working days + customs.

Price: from 45EUR (1kg, N. America, Europe outside the EU) to 250EUR (Oceania, 13kg)

 

DHL Express
Safest way to ship outside the EU and will be the cheapest excluding small parcels (cranks and similar accessories). Insurance included in price. Full tracking available. Easy and quick customs clearance as the carrier will prepare all the documents for you. Please note that we do not provide a shipping quote for this payment method upon checkout. Shipping will be calculated after you place your order and you will be asked to confirm that the quote is ok before paying. You can contact us for a shipping quote without placing an order.

Price: from 32EUR (USA, 1kg) through 38EUR (Japan, 1kg) to  190EUR (Australia, 30kg)