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GENERAL INFORMATION


Orders outside the EU are handled by TNT (recently merged with FedEx) and occasionally UPS. The carrier available to your region will depend on which of these two offers the best price. Sometimes more than one carrier will be available.

As of yet we do not have a carrier set up for every region of the world. If you are from a region which our webshop does not handle, simply drop us an email. We can and will ship to your country but we need to establish shipping costs before you can finalize your order. 

Orders shipped outside the EU are sold VAT free. Depending on your IP, you may already be shown VAT-free prices but to be sure, opening an account and adding a shipping address will ensure you are displayed the correct taxes (or lack thereof) for your region. You can check whether the prices are displayed correctly by clicking here.


TAXES AND DUTY


Your order will undergo customs clearance upon arrival in your country and import duties and VAT (if applicable) will be charged to you.

VAT-free purchase - When we ship items outside the EU, we do not charge the 23% Polish VAT rate which is included in the price of all products on our website. This results in the prices of all items being significantly lower which partially offsets the costs of paying VAT and duty when you receive your order. Once you open an account with us, the webshop will automatically deduct VAT from the price of all products. Please note that based on your IP, you may be seeing VAT-free prices even before you open an account. 

Customs clearance - the process of calculating taxes and duty once your order reaches the border of your country. This is carried out by the shipping company.

VAT - Most countries use a Value Added Tax which is calculated as a percentage of the invoice total once your order goes through customs. One notable country which does not have VAT added to imported goods is the US.

Duty - This is a tax which is charged based on the type of good you are importing and is more difficult to calculate ahead of placing your order. Tariffs can be different on bikes and bike parts and may even differ between specific bike parts such as wheels or frames. If you would like to find out the duty for bikes or bike parts, please contact your customs office for information. They should be able to give you a very good indication of what to expect. Duty is charged as a percentage of the value of each item individually.

Paying taxes and duty - The invoice will be sent to you by the shipping company before, during or after you take delivery of your order. 


COSTS AND DELIVERY TIMES




We ship overseas orders almost entirely through TNT Express and TNT Economy Express. Estimated delivery time is 3-6 business days with any minor deviations resulting from small delays in customs clearance. As of now, we do not offer a choice between Express and Economy Express services. With some addresses and orders, the difference in price between these two services is negligible - if so, we will always ship using the quicker option.

Shipping fees calculated by our shopping cart system are always accurate and this is what you will pay. For preview purposes,  please find below an estimate for shipping to the most common regions we ship orders to.

If you are from a different country, simply drop us an email for a quote and state what you would like to order so we get an idea of the size and weight of the box. Please note that the fees listed below are a good indication of how much shipping will be to a non-listed region.

Small itemsMedium itemsBikes
USA and Canada27 USD98 USD221 USD
Japan27 USD106 USD268 USD
Norway18 EUR54 EUR71 EUR
Switzerland44 EUR77 EUR94 EUR